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The ALI database needs to be up-to-date and accurate, while your data is continually changing. New neighborhoods, streets and TNs need to be reflected in your database. Your challenges may include:
- Transitioning data across systems
- Standardizing your 9-1-1 data
- Ensuring updates to the 9-1-1 database are made in a timely manner
- Working with Service Providers to resolve errors
- Managing Local Number Portability (LNP) and stranded unlocks
- Incorporating new Service Providers and multi-line telephone system users seamlessly
- Understanding how changing industry standards and technology affect your 9-1-1 data
- Adjusting staff levels to maintain cost efficiency without sacrificing 9-1-1 database function or integrity
- Training your database team and Service Provider users
- Maintaining control of user access and permissions
Our NG9-1-1 Solution
Our custom 9-1-1 DBMS software maintains the integrity of your 9-1-1 data, while our ALI Service Bureau (ASB) maintains the integrity of the data process. Our team of professionals has a wide-area view of the 9-1-1 data network. From Service Provider to 911 database to PSAP, when you contract with the ALI Service Bureau we ensure consistent data flow. Flexibility, efficiency, expertise and experience – it’s all here. The ALI Service Bureau will help you meet your responsibilities and challenges by:
- Coordinating between the administrator and Service Providers to standardize load and file formats, check validity of MSAG records, and audit TNs against the MSAG
- Offering Service Providers a variety of NENA standard formats for daily Service Order processing
- Providing oversight and monitoring of daily Service Order activity
Working with Service Providers to prevent and resolve daily Service Order errors
- Managing wireline, wireless and VoIP records ‘stranded’ in the database by LNP
- Helping new Service Providers and multi-line telephone system users access the 9-1-1 database by ensuring they have proper permissions, assisting with the initial load or migration of records, and instructing them on your data management expectations
- Maintaining a broad perspective of how changes in the industry and technology affect your data by keeping current with NENA standards and understanding how wireless and VoIP affect your 9-1-1 data
- Adding flexibility to your staffing requirements – ASB handles your 9-1-1 data workload, taking the pressure off you and your staff
- Training administrators, Service Providers, and multi-line telephone system users
- Providing and managing user access to the database
ALI Database Services Options |
Work with Service Providers on your behalf |
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Oversee daily Service Order activity |
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Manage unlocks ‘stranded’ in the database by Local Number Portability |
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Offer superior support: A One-Stop-Shop for any ALI Database management |
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Provide training and support for xALI DBMS and xALI Web at project kick off – and at any time during your contract for new administrators and Service Providers |
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Provide flexible training options for all users |
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Educate multi-line telephone system users on proper database maintenance of their records |
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Research “Record Not Found” and ALI Discrepancies |
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Manage user access and permissions |
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Assign pANI for wireless and VoIP carriers |
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Manage MSAG additions and updates |
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Analyze Service Order uploads to ensure accuracy |
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