Technical Support Specialist

IT Trainer

Information Technology

Technical Support Specialist

microDATA , a 9-1-1 software solutions company, is seeking Technical Support Specialists with a at least 3 years experience in computer technology to assist our employees and clients.  We are looking for technicians that can provide support and installation to our nationwide customers, as well as demonstrate strong network administration and internal/external security.

RESPONSIBILITIES :

• Install 9-1-1 systems
• Support microDATA's software products at client's location 
• Support staff and monitor servers in-house 
• Perform software testing
• Troubleshoot issues and implement solutions for hardware, network and software
• Provide onsite training to clients
• Evaluate and Recommend internal and external security measures  

REQUIREMENTS:

• Bachelor degree or greater in an associated field
• Strong technology skills
• Microsoft product expertise; certificates required
• Experience with Telephony and Internet Protocol - a plus
• Frequent travel

COMPENSATION & BENEFITS:

Compensation for this position is commensurate with experience.  Benefits include health insurance, 401K matching, graduated earned vacation, sick time, personal days, holidays and many other benefits.

ABOUT microDATA:

microDATA was established in 1983 and has been providing 9-1-1 software and services to counties and states across the USA longer than any other system provider in the 9-1-1 industry. We are a 9-1-1 solutions company specializing in developing and supporting critical 9-1-1 software products .  Next Generation 9-1-1 relies on IP and GIS technologies, and microDATA's solution, an IP based map-centric call handling/CPE and ESInet solutions.  Our products, built on IP and GIS, are developed to answer the calls from standard and emerging technologies such as text messaging or streaming video to get critical 9-1-1data to the right people fast.

QUALIFIED CANDIDATES:

If you are seeking a fast paced, highly technological career within a friendly, active environment, microDATA may be the place for you!  Please email or fax your qualified resume and 3 professional references to:

EMAIL:         jobs@md-911.com

FAX:              802.748.5447;  Atttention: Human Resources

Please also note your preference to work either in our Colorado or Vermont office.

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IT Trainer and Support Technician

LOCATION:

Denver Area, Colorado

POSITION SUMMARY:

microDATA, a 9-1-1 software solutions company, is seeking a highly motivated, experienced IT Trainer/Support Technician to perform software training, as well as assisting Technical Services.

Experience with hardware and software support and training is essential. As a 9-1-1 Technology Company, microDATA seeks the best technology staff available in the country. Requirements include at least 3 years experience installing hardware and software and training, excellent communication skills, and a college degree in a related field. Frequent travel is required.

As an IT Trainer and Support Technician, the goals are to: 1) increase customer satisfaction; 2) promote customer retention; and, 3) reduce customer dependency on Technical Support.

The ideal candidate must be professional and organized with the skills to prepare guidelines and instructional materials. Strong verbal and writing skills are essential.

QUALIFICATIONS:

• Bachelor’s degree or greater in Computer Science or associated field
• A minimum of 3 years working in an IT environment
• Previous Dispatch/Call Taker or public safety experience highly desirable
• Strong Computer skills, including expert knowledge of MS Office
• Superior organizational skills
• Experience working with PCs and software installations
• Training Experience
• Detail oriented
• Expert knowledge of MS Windows/Vista, etc.
• Excellent interpersonal, writing and other communication skills
• Microsoft and CISCO certifications a plus
• Live within 45 minutes of the Denver office
• Must be available to travel frequently

RESPONSIBILITIES:

• Assist Technical Services with staging, initial configuration, installation and support
• Provide training to internal clients, personnel and business partners on topics including software installation and configuration, end user, train-the-trainer, and support functions. Training is delivered in several formats including instructor led, conference calls and web based programs
• Create and maintain various printed training material including manuals, Quick Reference Cards and Training Bulletins.
• Conduct workflow analysis to determine a customer’s specific training needs
• Interface with other departments including Project Management, Technical Services and Quality Assurance to keep abreast of new developments
• Customize customer training based on workflow analysis, including creating new hands-on labs
• Maintain and deliver the new hire training program, supporting the development of new employees
• Post installation and training, answer customer inquiries regarding functionality and usage of microDATA products
• Assure customers will be successful in the on-going use of microDATA products
• Perform software testing and recommend enhancements

COMPENSATION & BENEFITS:

Compensation for this position is commensurate with experience.  Benefits include health insurance, 401K matching, graduated earned vacation, sick time, personal days, holidays and many other benefits.

ABOUT microDATA:

microDATA was established in 1983 and has been providing 9-1-1 software and services to counties and states across the USA longer than any other system provider in the 9-1-1 industry. We are a 9-1-1 solutions company specializing in developing and supporting critical 9-1-1 software products .  Next Generation 9-1-1 relies on IP and GIS technologies, and microDATA's solution, an IP based map-centric call handling/CPE and ESInet solutions.  Our products, built on IP and GIS, are developed to answer the calls from standard and emerging technologies such as text messaging or streaming video to get critical 9-1-1data to the right people fast.

QUALIFIED CANDIDATES:

If you are seeking a fast paced, highly technological career within a friendly, active environment, microDATA may be the place for you!  Please email or fax your qualified resume and 3 professional references to:

EMAIL:         jobs@md-911.com

FAX:              802.748.5447;  Atttention: Human Resources

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Database Administrator - SQL Server (Senior Position)

POSITION SUMMARY :

The Senior SQL Server DBA is responsible for maintaining both internal and external SQL Server 2005/2008 including configuration, maintenance plans and performance tuning. Must be extremely knowledgeable with replication (Transactional and P2P) and highly available systems. The Senior SQL DBA will work tightly with development in helping to create software with SQL Server. Participates in project planning and configuration of SQL services in both deployed and production customer facing and internal environments. Provides SQL training as needed.

ESSENTIALl FUNCTIONS AND RESPONSIBILITIES:

• Configure, patch, test, monitor, and support all MS SQL Server database instances, keeps the MS SQL databases at current release and maintenance levels;
• Responsible for setting up replication and maintaining replication for all clients;
• Lead performance monitoring and fine tuning of the system for optimal performance and proactively planning and managing all aspects of the database;
• Work closely with development group on logical database design to support new and existing application development;
• Assist in the development and implementation of standards and procedures for schema and query design;
• Work closely with development in writing reporting applications and scheduling reporting and data jobs ...ensure reporting availability;
• Monitoring client databases and provide feedback to development for optimization;
• Plan and implement the synchronization of data across several development, testing and production environments;
• Evaluate the merits/ benefits of available system upgrades and enhancements.
• Ability to manage and mentor junior DBAs while also contributing personally to day to day tasks and longer term strategic projects;
• Expert level query writing and tuning skills
• Assist the TSG Manager, as needed for various other projects, as needed.

ADDITIONAL RESPONSIBILITIES:

• SQL Server Reporting Services 2005/2008
• Configuring and maintaining instances of ArcSDE

QUALIFICATIONS:

• Knowledge of Microsoft SQL and leadership principles;
• Good oral and written communication skills;
• Ability to independently make accurate and timely decisions;
• BS in Computer Science or equivalent experience;
• Excellent level query writing and tuning skills;
• A minimum of 7 years working with SQL Databases;
• Seven years field experience of working in a distributed Database environment may be substituted for the MCDBA certification;
• Experience and working knowledge of SQL analysis products;
• Training experience a plus.  

COMPENSATION & BENEFITS :

Compensation for this position is commensurate with experience.  Benefits include health insurance, 401K matching, graduated earned vacation, sick time, personal days, holidays and many other benefits.

ABOUT microDATA:

microDATA was established in 1983 and has been providing 9-1-1 software and services to counties and states across the USA longer than any other system provider in the 9-1-1 industry. We are a 9-1-1 solutions company specializing in developing and supporting critical 9-1-1 software products .  Next Generation 9-1-1 relies on IP and GIS technologies, and microDATA's solution, an IP based map-centric call handling/CPE and ESInet solutions.  Our products, built on IP and GIS, are developed to answer the calls from standard and emerging technologies such as text messaging or streaming video to get critical 9-1-1data to the right people fast.

QUALIFIED CANDIDATES:

If you are seeking a fast paced, highly technological career within a friendly, active environment, microDATA may be the place for you!  Please email or fax your qualified resume and 3 professional references to:

EMAIL:         jobs@md-911.com

FAX:              802.748.5447;  Atttention: Human Resources

Please also note your preference to work either in our Colorado or Vermont office.

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Software Quality Assurance (QA) Specialist

microDATA is seeking a Software Quality Assurance Specialist to develop and implement test plans. This person will serve as the primary liaison between the Programming Department and the Technical Support Group.

RESPONSIBILITIES:

• Write and maintain test automation
• Develop quality assurance standards
• Work closely with Developers in reviewing and applying application specifications
• Implement software testing
• Document software test results
• Utilize RoboHelp to document software operation guidelines
• Provide the Technical Support Group with updates regarding new software releases, enhancements, and functions.

• Bachelor’s Degree in Computer Science or a related field
• 1 year of relevant experience in testing software
• Knowledge of VB.NET, RoboHelp, and SQL Server
• Excellent oral and written communication skills
• Must be comfortable working in small group settings

COMPENSATION & BENEFITS :

Compensation for this position is commensurate with experience.  Benefits include health insurance, 401K matching, graduated earned vacation, sick time, personal days, holidays and many other benefits.

ABOUT microDATA:

microDATA was established in 1983 and has been providing 9-1-1 software and services to counties and states across the USA longer than any other system provider in the 9-1-1 industry. We are a 9-1-1 solutions company specializing in developing and supporting critical 9-1-1 software products .  Next Generation 9-1-1 relies on IP and GIS technologies, and microDATA's solution, an IP based map-centric call handling/CPE and ESInet solutions.  Our products, built on IP and GIS, are developed to answer the calls from standard and emerging technologies such as text messaging or streaming video to get critical 9-1-1data to the right people fast.

QUALIFIED CANDIDATES:

If you are seeking a fast paced, highly technological career within a friendly, active environment, microDATA may be the place for you!  Please email or fax your qualified resume and 3 professional references to:

EMAIL:         jobs@md-911.com

FAX:              802.748.5447;  Atttention: Human Resources

Please also note your preference to work either in our Colorado or Vermont office.

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Technical Writer

microDATA is seeking a Technical Writer with strong documentation and Robohelp skills to join our Documentation Team. The Technical Writer will gather and analyze material necessary to write software specifications, notes and drawings, manuals, user guides, online documentation, help files, and other documents to explain clearly and concisely the installation, operation and maintenance of our software.

Responsbilities:

• Gather and analyze technical information and develop clear and concise technical documentation for 9-1-1 mapping software including: software specifications, notes and drawings, manuals, user guides, online documentation, help files, and other documents
• Develop strategies that assure new functions are updated in existing documentation.
• Convert documentation into Adobe Acrobat format (PDF)
• Update web site with PDFs for download of new manuals, documentation and SOPs.
• Build PowerPoint presentations
• Document Technical Design of systems
• Work with Developers and Analysts on the understanding of defined requirements 
• Support training staff in building custom documentation to assist in training efforts

Qualifications:

• Expert skills in Adobe Frame, RoboHelp, MS Word, Excel, PowerPoint and other visual tools 
• Knowledge of XML  
• Must be quality conscious and result oriented
• Bachelor’s degree with 3 years of technical writing experience in a technical industry.
• Capable of learning new software solutions quickly
• Experience in writing Doc Plan
• Excellent written and verbal communication skills
• Strong attention to detail  
• Experience with ESRI ArcView 3.x, or Arc GIS 8.x and GIS Databases is a plus.

COMPENSATION & BENEFITS :

Compensation for this position is commensurate with experience.  Benefits include health insurance, 401K matching, graduated earned vacation, sick time, personal days, holidays and many other benefits.

ABOUT microDATA:

microDATA was established in 1983 and has been providing 9-1-1 software and services to counties and states across the USA longer than any other system provider in the 9-1-1 industry. We are a 9-1-1 solutions company specializing in developing and supporting critical 9-1-1 software products .  Next Generation 9-1-1 relies on IP and GIS technologies, and microDATA's solution, an IP based map-centric call handling/CPE and ESInet solutions.  Our products, built on IP and GIS, are developed to answer the calls from standard and emerging technologies such as text messaging or streaming video to get critical 9-1-1data to the right people fast.

QUALIFIED CANDIDATES:

If you are seeking a fast paced, highly technological career within a friendly, active environment, microDATA may be the place for you!  Please email or fax your qualified resume and 3 professional references to:

EMAIL:         jobs@md-911.com

FAX:              802.748.5447;  Atttention: Human Resources

Please also note your preference to work either in our Colorado or Vermont office.

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