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In the News
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microDATA Successfully Tests Legacy to IP Transition Elements
& Interoperability of Products Built to i3 Standards at ICE 2
May 28, 2010 – Next Generation 9-1-1 just got a little bit closer for everyone. This week, at the second annual Industry Collaboration Event (ICE 2), microDATA successfully tested their i3-based, hosted CPE and selective routing software for effective transitional elements and interoperability with both legacy interfaces and NG9-1-1 components in bilateral and multi-vendor scenarios at the AT&T Center for Learning in Irving, Texas. microDATA also provided the ALI Database functionality for the event.
During ICE 2, held the week of May 24 – 28, 2010, vendors tested products with transitional capabilities that facilitate migration from the current analog 9-1-1 system to one able to deliver and process IP calls and pertinent packet information associated with 9-1-1 calls. . .
Click to open printable .PDF 
Mon, June 7 at 10:15 – 11:00 am
NENA 2010: The 9-1-1 Conference & Trade Show
June 7 – 10, 2010
Indianapolis, IN
microDATA Demonstrates NG9-1-1 Spatial Routing with xLoST™at the NG9-1-1 showcase at NENA 2010
This year at National NENA, microDATA demonstrated LoST routing functions with our NG9-1-1, i3 aligned xLoST™ spatial routing solution and explained how 9-1-1 agencies can take full advantage of GIS data in their mission critical operations. This demonstration included Spatial Routing of a 9-1-1 call to SIP end points such as a SIP phone (xTPhone™) and even an iPhone™. xLoST™ was successfully tested at NENA's first Industry Collaboration Event in San Antonio. The microDATA NG9-1-1 solution, proudly referred to as the X-Solution™, applies our more than 26 years of experience in building and deploying IP/GIS based sub-systems, complex and high availability database applications to leverage the industry's most scalable and forward looking NG9-1-1 applications and NG call routing.
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4-11-10
microDATA Salutes National Public Safety Telecommunicators |
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microDATA salutes America’s 9-1-1 call takers and dispatchers – telecommunicators who currently handle approximately 240 million calls per year, according to the National Emergency Number Association (NENA). The week of April 11–17 is celebrated and observed nationally to recognize and honor National Public Safety Telecommunicators, the true first responders at the heart of 9-1-1. Each day, the Public Safety professionals readily provide expert assistance during emergencies, and we commend them for their commitment to maintaining the safety and security of our communities.
For over 30 years, call takers at Public Safety Answering Points have received 9-1-1 calls via wire line phones only, and have adapted to rapidly changing technology: from answering a phone, to learning to use a computer, to using software capable of interacting with a huge amount of new information. Today’s PSAP also receives mobile phone calls and must prepare to receive and process 9-1-1 calls from devices that the general public make calls with on a daily basis and expect to use when they call the 9-1-1 center, such as VoIP, IM, video, text, telematics, etc. NENA has established i3 standards for the PSAP for handling these new technologies, referred to as Next Generation 9-1-1 (NG9-1-1).
microDATA has the only proven Next Generation, NENA i3 standards based 9-1-1 software solution in the public safety industry, providing software that enables fast and efficient response to 9-1-1 calls, and helping agencies respond strategically and expediently to a crime, accident, or other emergency, creating the highest likelihood of a positive outcome for each 9-1-1 call, most importantly to save lives and property.
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12-16-09
Jasper County Streamlines and Saves with microDATA’s Next Gen
9-1-1 Call Handling Solution |
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The Jasper County, Missouri PSAP (Public Safety Answering Point) replaced their enhanced 9-1-1 call handling system with microDATA’s IP-based 9-1-1 Call Handling solution, delivering a robust and state of the art NG9-1-1 system at a price that made the system replacement easy. With the new system installed and running since February of 2009, Jasper County Emergency Services has efficiently handled over 122,944 calls . . . Click to open printable .PDF
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11-11-09
microDATA’s NG 9-1-1 Call Handling and Routing Software Proves Interoperable with other Vendors at Industry Collaboration Event (ICE) |
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During a three day event last week, microDATA successfully tested its call handling and routing software programs for interoperability with applications, products, and systems produced by other vendors in the NG9-1-1 arena.
Click to open printable .PDF
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9-2-09
microDATA Ranked Top in Software Development |
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microDATA is pleased to have been ranked by Vermont Business Magazine as one of the top software development employers in the State of Vermont. The ranking may be found in “The Book of Lists”, which was released last week. The publication is produced annually by VBM, and may be found at Barnes and Noble Bookstores.
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8-12-09
History in the Making — Next Generation 9-1-1
Aug 2009 ENPM, p. 57
by Roger Hixon, NENA Technical Issues Director
and Dr. Walt Magnussen, Director for TX A&M University ITEC
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Those that attended the NG9-1-1 Proof of Concept Demonstrations at the NENA 9-1-1 Conference in Fort Worth Convention Center witnessed history in the making: the first emergency (simulated) telephone call was successfully placed using the NG9-1-1 architecture in a multi-vendor environment.
Click to open .PDF of Full ENPM Story
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6-16-09 13:26 from nena.org
NENA Provides NG9-1-1 Related
Vendor Integration Demonstrations
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At its 2009 Annual Conference in Ft Worth, the National Emergency Number Association hosted an NG9-1-1 Showcase in which four vendors successfully integrated their NG9-1-1 oriented products with components of a prototype NG9-1-1 core system for the first time. Certain components of the system were replaced with vendor products for each demo. These demonstrations clearly indicated the growing capability of multiple vendors to interoperate among themselves and meet the future needs of Public Safety to support Next Generation 9-1-1 services
The vendors participating were members of the NENA Next Generation Partner Program, which is part of the NENA NG9-1-1 Project to produce a standards based, fully featured, multimedia 9-1-1 system to replace today’s Enhanced 9-1-1 systems. The core calling and data transport and routing system was derived from the USDOT R&D system used in Proof of Concept demonstrations in 2008.
Vendors taking part in the Showcase were PlantCML, microDATA, NG-911 inc., InterAct, SolaCom, and Verizon Business. The sponsors and managers of the Showcase demonstrations were NENA and Texas A&M University. For more information, please contact Roger Hixson, NENA Technical Issues Director.
Link to Full Story
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6-8-09
microDATA Makes 9-1-1 History with First Ever
NG9-1-1 Call Delivery
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For the first time ever a test 9-1-1 call was routed between two separate Emergency Service Internet Protocol Networks (ESInets) and delivered to a call taker workstation at the US Department of Transportation /NENA Interoperability demonstration at the 2009 National NENA Conference and Trade Show in Fort Worth, Texas.
The microDATA ESInet interfaced with the ESInet at the Texas A&M University (TAMU) Internet2 Technology Evaluation Center.
This landmark call-routing event was possible because both microDATA’s and TAMU’s ESInets – IP-based networks shared by all agencies that might be involved in a 9-1-1 emergency – were engineering to published national call-routing standards. The routing components were provided by Texas A&M University (TAMU) and microDATA.
Link to full Press Release
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1-28-09
x9GIS Version 3 - It's here!
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x9GIS version 3 is now available. x9GIS is built on ESRI’s® ArcGIS Desktop 9.3™ platform (ArcEditor™ or ArcInfo™), with a relational database model that offers numerous product enhancements, including:
- A new, user-friendly, faster performing geodatabase model
- Built-in x9Auditor features to compare and report discrepancies between your GIS data and your xALI DBMS or TELCO MSAG and ALI databases
- x9Collector support with microDATA’s GPS field collection software for mobile GIS, also running on ESRI’s ArcGIS Desktop 9.3 platform (ArcEditor or ArcInfo)
- Ready to use in your xTrakker map with no export
- Ability for multiple users to edit the database simultaneously, using ESRI’s ArcSDE™ technology
- Includes audits and quality controls, such as checking for address parity
- GIS editing toolbars, and many automated functions
Click here for more information on x9GIS
x9GIS 9.3 software is free for customers using e9GIS, who are current with their maintenance. Customer is responsible for installation, training, travel, data conversion, and third party solutions.
To learn how x9GIS can enhance your agency’s GIS operations, contact Inside Sales at 800.722.6663 Ext. 890 or email
sales@md-911.com.
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11.20.08
A Microsoft® Certified Partner
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microDATA is now a Microsoft® Certified Partner. Microsoft applications, such as SQL Server™ and the Windows Server™ platform, form the majority of software that private and public organizations have come to rely on. Numerous microDATA staff members hold Microsoft technical certifications. The Microsoft Certified Partner status recognizes companies for expertise, and supports them with resources including, training, software, and a worldwide knowledge base. In the evolving world of software development, it offers access to the Microsoft community resources (forums, newsgroups, etc) that help to share ideas and best practices. Ben Lam, Manager of microDATA’s Technical Support Group, stated “The partnership provides microDATA with more resources and easier access to training. This will help microDATA to continue to enhance our products and support. Nowhere is this more important than in the field of public safety where customers rely on us for 9-1-1 solutions that must perform continually without disruption.” |
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9.24.08
JEFFCOM 9-1-1 Awards microDATA
Data Development Project
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On September 8 th, JEFFCOM 9-1-1 (Jefferson County, WA) awarded microDATA a contract to collect GIS site data for the county, which covers over 2,184 square miles . Once collected, the data will be loaded into the premier GIS data management tool, x9GIS, for management and distribution of map data to Jeff Com’s Call Takers. |
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8.1.08
City of Franklin, VA Deploys microDATA’s xT911™
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On July 29th, 2008 the City of Franklin, VA deployed microDATA’s NG9-1-1 call handling solution, xT911™. For Franklin, xT911 marks a significant change from their proprietary legacy system, and includes three call taker positions. |
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8.1.08
Holly Stone Promoted to Director of Communications
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Holly Stone was recently promoted to Director of Communications at microDATA. Previously Holly was Manager of PMO (Project Management Operations). In her new role, she is responsible for managing the ALI Service Bureau, in addition to the PMO team. Holly draws on a long history in public safety in a variety of positions, including Quality Management, Data Integrity Supervisor and Product Manager. |
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6.13.08
Matanuska, Alaska chooses xALI DBMS™ and xT911™
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Matanuska – Susitna Borough selects microDATA for both ALI DBMS™ and call handling. |
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5.20.08
Pike County 9-1-1 Signs Contract to Migrate to xTrakker™ and x9GIS™
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Pike County will be running 4 call taker positions at their Pike County, PA PSAP with the xTrakker™ map which will receive on-the-fly map updates using ArcSDE replication from the x9GIS Database Management System. In addition, xTrakker will be integrated with Pike County’s Cimbrian CAD system, enabling them to display event icons from the CAD product on the xTrakker map, and allowing the Cimbrian CAD to create an event populated with x/y coordinates by clicking on the location of a particular incident on the xTrakker map display. |
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5.2.08
City of Franklin, VA Selects microDATA's xT911™
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The City of Franklin, VA Police Department selected microDATA’s Next Generation
9-1-1 call handling solution on April 30th, 2008. The solution includes 3 call taker positions and affords the agency numerous benefits including: an integrated map, one button selective transfer and a VoIP-based call handling system aligned with NENA’s i3 standards. |
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4.15.08
Beech Mountain, NC
Deploys xT911™
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The influx of skiers and hikers puts additional demands on the Beech Mountain Police Department as the number of
9-1-1 calls can increase dramatically overnight. Because of the scalability in microDATA’s xT911, Jay Hefner, Chief of Police, and his team find the xT911 call handling system with its integrated map invaluable. |
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4.8.2008
Kenai Selects microDATA for
NG9-1-1 Call Handling
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It is official: On April 2, 2008 Kenai Peninsula Borough of Kenai Alaska awarded microDATA the contract to deploy microDATA’s Next Generation 9-1-1 call handling solution, xT911. |
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3.28.2008
xT911: 100% NENA i3 Aligned
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The i3 standards published by NENA specify that call handling solutions in the PSAP need to be IP-based, able to process VoIP calls natively from the internet and be able to share information fluidly over an IP network at the PSAP. Call handling solutions are evolving and rapidly making the transition to VoIP-based systems. microDATA’s xT911 has been designed and developed with such criteria at its core, affording PSAPs a call handling solution that meets NENA’s criteria for the i3 standard, yet operates equally well in legacy environments. The VoIP-based system uses TDM/IP gateways to convert incoming landline and wireless calls over to SIP (Session Initiation Protocol), and is able to process native VoIP calls or other IP-based communication directly from the internet. Implementation of the i3 standard nationwide could take years, according to NENA; microDATA offers a solution able to bridge the gap today. |
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3.14.2008
King County Expands xTrakker Mapping
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King County, Washington’s xTrakker mapping solution is growing. microDATA recently deployed an additional 37 to their already expansive 166 xTrakker map positions. King County today has 203 positions deployed. |
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2.27.2008 WMUR, NH
Kidnapped Women Call from Car Trunk
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"After 911 dispatchers tracked their location through the cell phone [on microDATA's mapping software], it took only minutes for police [to] arrive." Link to Full Article |
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