xSwitch is included in xT911, our Next Generation call handling solution, and may also be purchased separately.
Replacing your legacy CPE (Customer Premises Equipment)?
In selecting a switch for your PSAP, your challenges may include:
- Aligning with emerging NG9-1-1 and i3 standards
- Processing VoIP (Voice over Internet Protocol) calls and IP communications
- Finding a cost-effective alternative to proprietary, hardware-based CPE
- Sharing call information fluidly between PSAPs and first response units on a secure, private network
- Operating as a fully redundant and survivable system
- Routing calls spatially, in addition to traditional tabular routing
- Integrating with existing equipment
- Deploying a system that is easy to install and support, and scalable to future needs.
Our NG9-1-1 Solution
Behind xT911, our Next Generation call handling solution, resides a powerful fully i3 aligned software-based switch, xSwitch™. Unlike legacy CPE, it is IP-based, leveraging the power of an IP network within and outside the PSAP.
xSwitch™ can process VoIP and IP communications natively from the internet or ESInet and is ready to support text, video and other media when the wireless industry supports an i3 oriented delivery mechanism. It is based on Session Initiation Protocol (SIP) and integrates voice, data and spatial data.
xSwitch™ offers revolutionary features for PSAP call handling systems:
- An i3 aligned, IP-based phone system that processes landline, wireless and VoIP calls and will support future media types without forklift of proprietary equipment
- A 9-1-1 phone switch that runs on COTS equipment - no proprietory hardware necessary
- Information is shared fluidly between all 9-1-1 stakeholders: PSAPs, FirstResponders, Dispatch and Field Offices – over a secure, Emergency Services Network
- Deployed in redundant pairs and can employ geographic diversity, ensuring survivability
- An Optional Spatial ACD ensures that calls processed by xSwitch™ query GIS, enabling transfer to the appropriate call taker position at the PSAP
- Integrates with most popular CAD systems
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xSwitch™ Features |
100% Software-based switch |
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TELCO grade: Designed to provide 5-9s of reliability |
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Geographic redundancy optional |
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Spatial ACD™ optional |
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Selective Router optional |
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Scales from single seat to multi-state implementations and up to thousands of call taker positions
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Unlimited number of incoming trunks supported |
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Unlimited speed dial and star code configuration |
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Low bandwidth requirements per position (minimum 128K) |
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Phase I & Phase II wireless compliant |
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3rd Party Call Control (3PCC) |
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Remote maintenance over secure VPN |
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Dual NIC support |
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Load balancing between switches |
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Time synchronization |
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Support for remote sites |
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Longest idle, Ring all, Priority, Auto Answer, Spatial |
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Built-in call check DVR |
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Automatic ALI rebid settings by class of service |
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Revert-to-Phase-I blocker |
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Wireless Phase I & II compatible |
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Auto-messaging |
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Station to station calls |
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Customizable dial plan |
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CAMA, ISDN PRI, SS7, VoIP |
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Route on PIDF-LO on call (geodetic or civic) |
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BCF Support |
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LoST Service Query Support |
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VoIP Direct: ability to receive VoIP calls directly from the internet |
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XML, ALI and AQS |
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Selective Router Features |
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Default routing |
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Abandoned call routing |
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Supports manual ANI/ESN updates |
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Fixed transfer |
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Selective transfer |
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Monitored transfer |
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Manual transfer |
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Call failure re-routing |
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Spatial |
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Allow multiple ALI interfaces (multiple providers) |
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Allow different ALI formats from each provider |
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Provide steering by ESRK |
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Provide steering by incoming trunk |
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Unlimited ranges |
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xSwitch Optional System Extensions (see links at left)
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