xSwitch is included in xT911, our Next Generation call handling solution, and may also be purchased separately.
microDATA’s NG9-1-1 Soft Switch Intelligence
xSwitch™ is an Internet Protocol (IP)-based, i3-aligned software-based switch that combines the functionality of a selective router (xSR™), Emergency Services Routing Proxy (ESRP) and private branch exchange (xPBX™). xSwitch™ is the processing center and manager for all 9-1-1 calls routed to Public Safety Answering Points (PSAPs) using Session Initiation Protocol (SIP), the protocol specified as an i3 standard by the National Emergency Number Association (NENA).
xSwitch™ leverages the power of an Emergency Services Internet Protocol Network (ESInet), both within and outside of the PSAP. In addition to landline and wireless calls, xSwitch™ can also process Voice over Internet Protocol (VoIP) calls and IP communications – as well as instant messaging (IM), video and future technologies - natively from the Internet or the ESInet. With xSwitch™ there are no proprietary hardware lines, station card modules or proprietary equipment to be modified or replaced when technology changes.
- Aligns with emerging NG9-1-1 and i3 standards
- An IP soft-switch with automatic failover to a redundant backup with no manual intervention or A/B switching
- When deployed in redundant pairs employs geographic diversity, ensuring survivability
- Built-in Automatic Call Distributor (ACD) and third party call control to avoid lost calls due to customer premise equipment (CPE) failure or catastrophic event
- Maintains connectivity with the caller and will automatically, within seconds, redeliver the call to an alternate position or even a SIP phone
- An IP-based phone system that processes landline, wireless and VoIP calls and will support future media types without forklift of proprietary equipment
- Runs on Common Off The Shelf (COTS) equipment - a cost-effective alternative to proprietary, hardware-based CPE
- Share call information fluidly between PSAPs and first response units on a secure, private network
- Routes calls spatially, in addition to traditional tabular routing
Interfaces with existing equipment
- A system that is easy to install and support, and scalable to future needs, with unlimited trunking capability, and no interface cards used.
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xSwitch™ Features |
100% Software-based switch |
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TELCO grade: Designed to provide 5-9s of reliability |
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Geographic redundancy recommended |
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Spatial ACD™ buil-in |
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Optional Selective Router capabilities
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Scales from single seat to multi-state implementations and up to thousands of call taker positions
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Unlimited number of incoming trunks supported |
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Unlimited speed dial and star code configuration |
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Expand with additional licenses - no interface cards used |
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Load balancing between switches |
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3rd Party Call Control (3PCC) |
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Remote maintenance over secure VPN |
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Dual NIC support |
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Low bandwidth requirements per position (minimum 128K) |
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Time synchronization |
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Support for remote sites |
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Longest idle, Ring all, Priority, Auto Answer, Spatial Routing |
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Automatic ALI rebid settings by class of service |
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Revert-to-Phase-I blocker |
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Phase I & Phase II wireless compatible |
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Auto-messaging |
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Station to station calls |
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Customizable dial plans - open, multi-tiered, long distance |
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CAMA, ISDN PRI, SS7, VoIP |
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Route on PIDF-LO on call (geodetic or civic) |
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BCF Support |
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LoST Service Query Support |
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Receive VoIP calls directly from the internet |
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XML, ALI and AQS |
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Selective Router Features |
Automatic failover re-routing - no A/B switching |
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Abandoned call, Alternate, Default, Spatial routing |
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Supports manual ANI/ESN updates |
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Manual, Fixed, Monitored, Selective transfer |
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Allow multiple ALI interfaces (multiple providers) |
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Allow different ALI formats from each provider |
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Provide steering by ESRK |
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Provide steering by incoming trunk |
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Unlimited ranges |
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xSwitch Optional System Extensions (see links at left)
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