Your call handling solution is the nerve center of your 9-1-1 system and requires a significant investment. When upgrading, you insist on the stability and dependability of a proven solution. You are faced with finding a system that can:
- Reduce costs up-front and going forward
- Eliminate costly system forklifts and provide a stable platform for Next Generation 9-1-1
- Integrate and intercommunicate with existing equipment
- Respond to the increase of VoIP calls and IP-based devices
(Currently 9.6 million households using VoIP and growing rapidly, according to the Telecommunications Industry Association)
- Share call information fluidly between PSAPs and first response units on a secure, public safety grade network
- Operate as a fully redundant and survivable system
Our Next Generation 9-1-1 Call Handling Solution
xT911 is comprised of three primary components*:
- A software-based phone switch: xSwitch—the backend powerhouse behind xT911
- A Next Generation, integrated mapping solution, xTrakker
- The xT911 call taker client and administrator tools
xT911 fulfills all the functions of your current system and is ready for NG9-1-1 with a VoIP–based i2 and i3 aligned phone system. Comprised of two core components: xT911 and xSwitch, it supports full Automatic Call Distribution (ACD) functionality and includes a built-in soft switch (xSwitch) that handles both TELCO selective routing as well as PBX functions. Invest in a system, ready to process landline, wireless and native VoIP calls. xT911 is fully upgradeable, redundant, secure, and provides the following features:
- Runs on Common Off The Shelf (COTS) equipment
- Software-based system avoids the need for continual hardware replacements, yet able to adapt to future technologies*
- Integrates with most popular CAD systems
- VoIP-based phone system which can process landline, wireless and VoIP calls
- By leveraging the power of IP, information is shared fluidly between all
9-1-1 stakeholders–PSAPs, First Responders, Dispatch and Field Offices over a secure, private IP network
- xT911 provides geographic diversity–if PSAP 1 is offline, calls reroute to PSAP 2
- xT911 scales as needed and when needed, without costly proprietary system upgrades
*
In addition to being purchased as a product suite, xT911’s primary components may be
purchased individually.
** Buy now with maintenance and the system will evolve with you.
| NENA i3 specifications call for 9-1-1 call handling systems to be able to process VoIP calls directly from the internet. Such systems must integrate with upstream networks including video relay services, OnStar and other telematic providers. |
| Enables the administrator to bring up new call taker positions quickly without costly service calls. |
| xT911 is comprised of a redundant telephony switch in addition to critical system components including IP switches and routers. In addition, the system utilizes a distributed IP network with redundant connections, where if one IP connection should fail, call information can still be re-routed to a functioning connection, ensuring exceptional system availability. |
xT911™ Features |
Selective Router |
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Built in ACD |
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Centralized database of ALL calls, recordings and alarms |
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Distributed IP technology: highly fault tolerant, fully redundant |
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Dynamic add-in of new call positions |
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IRR (instant recall recorder) |
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Engineered to NENA i3 standards |
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Unlimited call history (only limited by database size) |
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Role-based authentication |
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Centralized user management |
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Map integration – answer calls directly from map |
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Dial agency from map |
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Log ALI and GIS discrepancies on the map |
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Search and categorize graphically an unlimited contact list |
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xAdmin™– configure and administer the switch |
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xSwitch™ (call routing and PBX functionality) |
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Alarm monitoring system (web-based) |
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TTY/TDD |
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Ability to configure multiple PSAPs over geographically diverse area to act as one PSAP |
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Time synchronization |
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Automatic and manual re-bid request |
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Instant Messaging |
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One button selective transfer |
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Save on the cost and maintenance of a PC, when used with optional SIP phone displaying ALI and ESAs |
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Customizable user interface with option to lock specific layout |
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Extensions
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xAVL™ (Automatic Vehicle Location) |
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xDVR™ (Digital Voice Recorder for evaluating calls) |
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xMIS™ (Call reporting and system statistics) |
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Optional Equipment |
SIP Phone |
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xAdmin™ |
Manage the xT911™ System
from one Central Application |
xAdmin enables PSAP supervisors to manage their users and discrepancy logging, and/or for your top level DBA to manage all PSAP users, review/approve discrepancies and build reports. ALI discrepancies can be automatically broadcast to TELCOs or sent to xALI Discrepancy Web interface for TELCO resolution via the internet.
xAdmin's integration with The X-Solution enables you to resolve ALI and GIS discrepancies seamlessly via full integration with xALI DBMSand x9GIS. System features include:
- Better reporting functionality utilizing Crystal Reports™ to report on all call statistics.
- Management of users, assigning different permissions based on job duties.
- Stable and scalable backend database using SQL Server 2005.
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| Automatic Call Distribution |
| xT911 includes an i3 aligned selective router (xSR). xSR performs all the functions of a legacy selective router but further enhances call routing with spatial-based routing. In addition, the router uses NENA’s Emergency Services Routing Proxy (ESRP), ensuring that all communications, including VoIP, IM and other IP-based communications are accurately located and routed to the correct PSAP. |
xT911 Optional System Extensions (see links at left)
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All these features and more are included with our basic offering 
